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SETUP GUIDES & TUTORIALS



FAQ

Why do I need ‘My-Expat-VPN’?

If you don’t want websites, your ISP, or hackers snooping on your activities, then a VPN provides the protection you need. My-Expat-VPN encrypts your data while it’s in transit, making it unreadable for third parties. My-Expat-VPN also hides your IP address and location by giving you an anonymous IP. At My-Expat-VPN, your security is the top priority. My-Expat-VPN does not log your browsing activity.

What is a VPN?

A VPN is Virtual Private Network; a secure tunnel between two devices.

A VPN creates a secure tunnel between your computer and every website or application online allowing you to anonymously appear to be anywhere you choose. A VPN hides your IP address and location. The outside world will see only our IP address and location.

Will a VPN slow my internet connection?

With any VPN, it can, but the difference is often unnoticeable. Furthermore, if your ISP is throttling certain types of traffic, using a VPN could actually boost your speed. At My-Expat-VPN we run a premium high speed network using bandwidth from tier-1 providers.

What are IKEv2, L2TP, PPTP and OpenVPN?

PPTP, L2TP, IKEv2, and OpenVPN are different protocols options for a VPN connection. You can, theoretically, choose whichever one you want. But each packs their own pros and cons. And some, you want to avoid at all costs. You need to connect only one VPN type per device - we have four just in case something is blocked at your end.

1. PPTP (Point-To-Point Tunneling Protocol)

The Point-to-Point Tunneling Protocol (PPTP) was originally developed by Microsoft in the ‘90’s and was intended for use on dial-up modems. The history of PPTP is filled with flaws that have been detected by security experts. PPTP is obsolete and is no longer considered secure. Apple dropped support for PPTP in 2016. PPTP is easy to setup and is still widely supported on Windows computers, Android and many WiFi routers.

2. L2TP (Layer 2 Tunneling Protocol) - actually L2TP/IPSec

The Layer 2 Tunneling Protocol is a mashup between the aforementioned PPTP and Cisco’s equally dated Layer 2 Forwarding Protocol (L2F). L2TP, by itself, isn’t secure - it is the IPSec that provides encryptions - which is cosiderate adequate. Bottom line: L2TP + IPsec is secure. Especially when you’re primarily concerned with ‘eavesdropping’ on public WiFi networks in coffee shops, airports, or hotels. Like PPTP, is relatively easy to setup and ships on virtually all devices and platforms.

3. IKEv2 - The Internet Key Exchange, version 2

IKEv2 is a state-of-the-art protocol option that’s faster than most options listed so far, without sacrificing stability or security.

A unique aspect of IKEv2 lies in its ability to hop between connections. For example, it can automatically jump from WiFi to your cell network without losing or dropping the secure VPN connection.That provides a better experience for you because it just 'works’ in the background.

IKEv2 is highly recomended for mobile devices like Tablets and Phones, which can frequently go into 'sleep' mode. While other VPN connectetion will disconnect afer few minutes of 'sleep', IKEv2 keeps the VPN conection active even after long inactivity periods.

4. OpenVPN

OpenVPN is based on the same underlying technology used in SSL/TLS security layer. This technology is Open Sourced, so it’s constantly being scrutinized, maintained, and updated by the security community (and not just a single company).

OpenVPN uses Advanced Encryption Standard (AES) 256-bit encryption (also used by IKEv2). This is the strongest encryption available today, relied on by both governments and top security pros to keep safe stuff, safe.

OpenVPN is able to bypass restrictive firewalls from companies or governments.

How does the 30-day money-back guarantee work?

We're confident that My-Expat-VPN is the world's fastest and most reliable VPN. If for any reason you're unhappy with your experience, you have a full 30 days to be reimbursed on your chosen subscription plan.

What do I get with my subscription?

Each subscription comes with access to all of our apps and server locations. You can download My-Expat-VPN apps on as many devices as you'd like, or use our manual configuration instructions.

What devices and platforms do you support?

My-Expat-VPN has apps for Windows and Mac, auto configurations for iOS and Mac, as well as manual configurations for all other supported platforms.

How many devices can be connected to My-Expat-VPN simultaneously?

A single subscription can be used simultaneously on:

one computer,
Windows, Mac, or Chromebook

two mobile device (smartphones or tablets).
Android, iPhone, iPad, iPod, or Kindle Fire

To avoid conflicts, use different VPN type for each device - OpenVPN, IKEv2, L2TP, PPTP.

How do I install My-Expat-VPN?

After you've purchased your subscription, you will be able to download any software from our site. Download links are integrated within setup guides. You will also receive a unique Username and Password valid for all our VPN servers.

What kind of support do you provide?

The best way to reach us is via email at , we usually answer within minutes.

You can also use the contact form on our site.

I don't see any links to download the apps. Where can I download them?

After you sign up and login to our site, you'll see the download buttons and links integrated in our setup guides.

Can I use Bit torrents/P2P file sharing networks whilst connected?

No, to ensure the best possible VPN service for all our subscribers access to bit torrents and p2p file sharing networks are strictly prohibited for use whilst connected to our VPN servers. If you wish to use these services you will still be able to by simply disconnecting from our service before doing so. Using the service for taking part in criminal or illegal activities is also strictly prohibited. We can take no responsibility for users’ actions whilst using this service and we reserve the right to cancel any user’s access that is proven or suspected of abusing our system for criminal or illegal activities with no prior notice or refund.

Is there a limit on the amount of bandwidth I can use?

There is absolutely no limit. Our servers are far more powerful than the fastest broadband connection. We always keep plenty of free bandwidth in reserve.